Built to know your product. Not the internet.
Inkeep answers only from your documentation and history, so every response reflects your product accurately, not generic AI guessing. It routes the questions it cannot answer with confidence rather than making something up.
Every source your team relies on, indexed and always fresh
Inkeep connects to your documentation, codebase, past tickets and wikis. It re-indexes automatically when content changes so your agent never gives an outdated answer.
Documentation sites
Point Inkeep at any docs URL. It crawls, parses and chunks content into a searchable index that stays synchronized with your publishing pipeline.
GitHub repositories
READMEs, inline comments, example files and changelogs all contain answers your docs do not. Inkeep indexes your codebase as a first-class knowledge source.
Past support tickets
Resolved Zendesk and Intercom tickets are a dense record of how your team explains things. Inkeep learns from your team's voice, not just the official docs.
Not keyword search. Contextual understanding with source citations.
Semantic retrieval across all sources
Questions are matched against your indexed content using both keyword and semantic similarity. Inkeep finds relevant passages even when the developer's phrasing does not match the docs exactly.
Every answer cites its source
Developers click through to the exact doc page or code file that backs the answer. Trust is built on verifiability, not on asking developers to take the agent's word for it.
Inkeep escalates when it is not confident
When confidence falls below threshold, Inkeep routes to your team rather than guessing. We designed it to be honest about what it does not know. An agent that says "I will get a human" is more useful than one that invents an answer.
Deploy where your developers already ask questions
# Ask a question via the Inkeep API
curl -X POST https://api.getinkeep.com/v1/query \
-H "Authorization: Bearer $INKEEP_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"question": "How do I rotate my API key?",
"project_id": "proj_abc123"
}'
# Response
{
"answer": "To rotate your API key, go to Settings > API Keys...",
"sources": [{ "url": "/docs/auth/api-keys#rotation" }],
"confidence": 0.94
}
Connect your knowledge base and go live today
No prompt engineering required. Setup takes less than a day.