Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of getinkeep.com and the Inkeep developer support platform (collectively, "the Service") operated by Inkeep, Inc. ("the Company," "we," "us," or "our"), a company located at 535 Mission Street, 14th Floor, San Francisco, CA 94105. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

The Service enables customers to connect private documentation, codebases, and support ticket history so that an AI agent can answer developer questions with citations to the customer's own sources. These Terms apply to all visitors to the website and to registered platform users alike.

2. Use of the Service

• You must be at least 18 years old or have the consent of a parent or legal guardian to use the Service.
• You agree not to use the Service for unlawful purposes, to interfere with its operation, or to attempt to gain unauthorized access to systems or data.
• You may not scrape, reverse-engineer, or copy the Service except as permitted by applicable law.
• You are responsible for maintaining the security of your account credentials. Notify us promptly at [email protected] if you believe your account has been compromised.
• You must have all necessary rights and authorizations to connect documentation sources, repositories, and ticket data to the platform. Do not connect content that infringes third-party intellectual property or that you are contractually prohibited from sharing with a service provider.

3. Intellectual Property

The Service, including all text, graphics, logos, software, and the Inkeep AI agent platform, is owned by the Company or its licensors and is protected by U.S. and international intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose during your subscription term.

You retain all ownership of the documentation, codebase, and ticket content you connect to the platform. You grant the Company a limited license to access, index, and process that content solely to provide the Service to you. The Company does not claim ownership of your customer content.

4. User Content

You are responsible for any content you submit through the Service, including through contact forms, email, and platform configuration. You represent that you have all necessary rights to submit such content and to authorize its processing as described in these Terms and in our Privacy Policy. You grant us a limited license to use, store, and process the content as necessary to provide the Service and respond to your inquiries.

5. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE AI AGENT'S ANSWERS WILL BE ACCURATE, COMPLETE, OR FREE FROM ERROR, AND YOU ARE RESPONSIBLE FOR REVIEWING AND VALIDATING AGENT RESPONSES BEFORE RELYING ON THEM.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) USD $100 OR (B) THE FEES PAID BY YOU FOR THE SERVICE IN THE THREE MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.

7. Indemnification

You agree to defend, indemnify, and hold harmless the Company from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party right, or (d) content you connect to the platform that infringes third-party intellectual property or violates applicable law.

8. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, Sections 3, 5, 6, 7, 9, and 10 of these Terms will survive.

9. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles.

Informal Resolution. Before filing a claim, you agree to contact us at [email protected] and attempt informal resolution for at least 60 days.

Arbitration. Any dispute that cannot be resolved informally will be settled by binding arbitration administered in California, USA under the rules of the American Arbitration Association ("AAA"). Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. You and the Company each waive the right to a jury trial and the right to participate in a class action.

Exception. Either party may seek injunctive relief in a court of competent jurisdiction located in California, USA for intellectual-property infringement or unauthorized access to the Service.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted with a new "Last updated" date. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.

11. Contact